If you’re stuck and still looking for answers then you’ve come to the right place. Check out our frequently asked questions below and fret no more.
Why choose with WAPPoint?
There are more than 20 reasons to use us – check them out on www.wappoint.co.za/eachness
What is a Merchant Account?
A merchant ID, also known as a merchant account is a type of bank ID or account that allows a business to accept payments by debit or credit card. Although it is considered a type of “bank” account, the business can choose where the payouts of credit or debit card transactions go. Normally a business bank account is linked to the merchant account. A merchant account also constitutes an agreement between the retailer, the merchant bank/institution supplying the merchant account and the payment processor for the settlement of credit card and/or debit card transactions.
What is the difference between our Product Offerings?
There are so many options on the market today that it can be confusing to pick between them. With us you get access to all of the best solutions from one service provider and that means you can easily switch if the solution you are on is not working for you or as your business expands.
How long does it take for a transaction to paid out and why?
Payments are made on the 2nd Business day after the transaction date except if you are renting an expo terminal then it will be the 4th business day. This gives us time to ensure that the money has cleared in our account and been correctly processed to your account.
What kind of SmartPhone or Tablet do I need for the Pocket Pro Card Reader?
You will need an Android (version 2.3 or Higher) or IOS device.
What is the process to sign up and how long does it take?
Complete our online forms on the Sign Up Page and send them to us along with the relevant FICA Documents. We will take it from there! To process your application normally takes 24-72 hours.
Does my company have to be registered to obtain the service?
No you do not need to be a registered business to apply with us. We believe in helping small companies and that means sole proprietors. 70% of our customers are small businesses.
Are there minimum turnover requirements?
No and no penalties either unless you take our speedpoint rental package. Then a minimum of R15000 turnover must be achieved each month.
Can I use WAPPoint for more than one business?
Yes but you will need to sign 2 contracts if the bank details on the businesses differ.
Do you offer E-commerce online payment systems?
As most of our business comes directly from the Exhibition Industry, we are more focused on systems where the cardholder is present at the time of the sale. In cases where E-commerce is incorporated, the risk is much higher for the merchant as there is no paperwork involved with the sale. Contact Us for more information on this as we may be able to advise you on alternatives or our suppliers who do offer this service.
Can I process debit cards as well?
Yes our payment terminals all accept debit & credit cards, however our online terminals can only process cards that have an expiry date and CVV so any debit card that does not have this will not be able to pay on these terminals.
How does the WAPPoint Online Portal work and where do I get logins?
Once you have completed the sign up process, we will send you logins via email. Our online portal will show your invoices, statements, transaction history, settlement reports and more.
What are your transaction fees?
Transactions fees are determined by your turnover and work on a sliding scale, however, if you are switching from another provider and our sliding scale does not beat the rates you are currently on, we will work out a unique quote to ensure you get the best deal with us.
When do I get my device?
After you have completed the 10 minute online contract and submitted all the required FICA documents, once your application has been approved and your invoice has been paid, yu can get your device within 1 – 3 working days.